Delivering More Seamless Public Services with a Secure On-Premise Cloud Collaboration Ecosystem

PUBLIC SECTOR

The Home Team Science and Technology Agency (HTX) is a statutory board under Singapore’s Ministry of Home Affairs (MHA), responsible for developing science and technology capabilities that enhance Home Team operations and keep Singapore safe.

As the technology partner for the Home Team, HTX plays a pivotal role in driving digital transformation and operational excellence across law enforcement, civil defence, and public safety agencies, enabling the Home Team to operate as one integrated ecosystem.

Challenges

MHA generates and handles large volumes of documents and records across multiple Home Team departments and functions. HTX needed to support MHA in modernizing this landscape, ensuring that information could be managed efficiently and securely for tens of thousands of officers while meeting stringent requirements for confidentiality, integrity, and availability.

Solutions

HTX, together with LPS, delivered an Enterprise Document Management System (DMS) Platform, an on-premise cloud ecosystem that serves as a unified ecosystem on Azure Stack Hub, consolidating fragmented agency silos into a single digital environment. The two organizations migrated 51TB of mission-critical data, encompassing more than 23,950 site collections and 427 content databases, centralizing document storage and management by offering role based access for different user groups, and supporting end to end handling of documents across the Home Team.

Built as a multi-tenant cloud environment, the platform maintains strict isolation for sensitive tasks while enabling secure cross-agency collaboration. Each Home Team department operates its own secure tenant whilst sharing enterprise services such as intelligent search and unified identity management.

The modular architecture supports a user base that scales from 25,000 to 50,000 users and allows rapid deployment of new capabilities, such as AI-powered analytics and automated threat detection, without the need for lengthy hardware procurement cycles. At its core, it embeds security controls including AES-256 encryption, CC EAL4+ alignment, and continuous threat monitoring through integrated SIEM to protect against cyber threats. By eliminating infrastructure silos, the platform allows agencies to focus on mission innovation rather than IT maintenance.

“LPS has been exemplary in delivering a platform that scales with our growing needs. The multi-tenant architecture they designed enables secure cross-agency collaboration while maintaining strict data isolation—a critical requirement for our sensitive operations. System migration is an arduous journey with many unknowns. LPS has been a trusted and reliable partner in the process.”

Mr. Ng Pan Yong

Director, xCloud, Home Team Science and Technology Agency (HTX)

Value Created

Inter-agency coordination improved significantly following the implementation. Secure real-time co-authoring and cross-tenant search capabilities allow information to flow instantly between departments, ensuring that Singapore’s home team departments operate on a digital platform that is as resilient and responsive as their physical operations.

Information that once moved across fragmented systems can now be accessed and shared in near real time. The platform delivers a response time of ≤3 seconds for standard pages and ≤5 seconds for search queries and maintains 99.5% system availability to ensure that mission-critical tools remain online at all times.

*This case study is based on coverage by Singapore Business Review, The Home Team Science And Technology Agency with LPS wins at Singapore Business Review Technology Excellence Awards 2026, May 2026.

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