To enhance customer experience, hospitality service providers rely on advanced technology and system to deliver premium services to their customers. These organisations are also looking at how technology can drive efficiency and enhance competitive advantage.

Lenovo PCCW Solutions enables organisations to achieve reliable and quality service by providing tailor-made solutions including digital solutions, audio-visual system, display system, ICT solutions, CRM solutions and RFID solutions.

Disruptions & Opportunities

A growing trend for today’s consumers is to spend on experiences rather than products. This is invariably generating higher expectations from the hospitality providers to become more digitally enhanced. The hospitality industry has undergone an unprecedented uptake in digital technologies. In the next three years, more than half of hospitality executives worldwide said that fully contactless experience for hotel check-in, check-out and payment would be adopted widely.


Hoteliers can leverage Infinitum Visum to revolutionise guest experience and increase customer loyalty.

Learn More

From material selection, equipment installation, cable termination to testing and commissioning, every step of the theme park shows production should be handled meticulously. Through a team of qualified engineers and technicians, Lenovo PCCW Solutions provides complete and reliable theme park show specialty solution. Our stable ELV systems include but not limited to audio-visual, show control, show lighting, ride control etc. These systems can be integrated into any part of a venue or attraction to produce a unique amazing experience.

Lenovo PCCW Solutions provides central show control system to support entertainment shows production. The modern system allows users to insert their entertainment show content, edit the show by combining the show content with audio playback, laser, smoke, lighting or searchlight effect. Moreover, users can also set the entertainment show time or repeat the show within a particular time slot. Additionally, we can provide video server for user to playback the show video by projectors with 3D mapping effect and/or LED wall and also audio equipment (such as DSP, amplifier, show speaker) for audio playback.

For the AV control in casino or hotel room, we can provide the AV control / room control system, touch panels for users to control the TV channels, background music, TV / BGM volume, curtain and lighting.

Our background music (BGM) system provides superior audio quality for the guests to enjoy the entertainment in casinos, hotels, shopping malls, convention centres, auditorium and more. Based on the latest industry standard for digital audio distribution system, Lenovo PCCW Solutions provides implementation service of the multi-channel networking technology with very low latency. Thanks to IP-based command and routing over IT infrastructure, our BGM system is easy to control, affordable and IT-friendly to empower the hospitality providers in delivering excellent customer experience.

Through realisation of the advanced digital dome theatre and laser projection system, Lenovo PCCW Solutions enables museums and planetariums to deliver immersive experience to visitors and boost museum attendance. We offer design, installation, implementation, maintenance and related services to assist clients in building advanced digital theatre system with total peace of mind.

Lenovo PCCW Solutions provides safe and efficient operations of the sophisticated ELV system to support clients’ daily operations and monitoring, with wide-ranging services including technical consultation, supply and installation of ELV equipment, technical operations and round-the-clock system maintenance.

Our ELV Solution includes Access Control System (ACS), Closed Circuit Television (CCTV), Communal Antenna Broadcast Distribution (CABD), Satellite Master Antenna Television (SMATV), Public Address System (PA) and Burglar Alarm Systems.

The idaea of proximity, the physical location of a product with respect to the consumer, involves a new dimension previously untapped given the limits of technology until recent years. ‘Proximity marketing’ uses cellular technology to send marketing messages to mobile-device users who are in close vicinity to a business. Via a Wi-Fi or Bluetooth signal, proximity marketers can send content similar to a mobile application programme (app) that appears automatically on the mobile devices of consumers.

Retailers are tapping the value as 53% of consumers are willing to share their current location to receive more relevant advertising. 57% of consumers are more likely to engage with location-based advertising. 62% of consumers share local deals with friends and 63% of consumers feel a coupon is the most valuable form of mobile marketing. Targeted offers based upon proximity leads to higher conversion rates, which is the ultimate goal for brands.

Proximity marketing has tremendous revenue-producing potential, enabling retailers to deepen connection with consumers, encourage more loyalty and greatly improve the customer experience. Importantly, all of these factors combine to make Proximity marketing a very effective tool to generate higher ROI for businesses and advertisers.

Location based services accounted for US $36.35 billion in 2020, and is expected to reach US $318.64 billion in 2030, with the projected CAGR of 24.3% during the forecast period. Lenovo PCCW Solutions jointly developed Geomagnetic Location-based solutions with Hong Kong University of Science and Technology. We use the earth’s geomagnetic fields to enable the compass of smartphones to precisely locate individuals within indoor spaces. The set up is easy, requires no hardware installation, and is compatible with both iOS & Android devices.

With Geomagnetic Location-based solutions, Lenovo PCCW Solutions enables retailers to navigate its customers to the outlets they are searching and adopt proximity marketing to boost sales.

Chatbots are artificial intelligence systems that interact with users via messaging, text, or speech. It can facilitate retailers to track purchase behavior, sense customers' moods, automate operations and refine customer engagement.

Researches have shown that customers have already developed their acceptance on chatbots with 65% of consumers feel comfortable handling an issue without a human agent. As a result, the global number of successful retail chatbot interactions is estimated to reach US $22 billion by 2023, up from an estimated US $2.6 billion in 2019.

The use of artificial intelligence (AI) and machine learning (ML) technology is closely tied to personalization objectives for marketers. In fact, 84% of digital marketing leaders believe using AI/ML enhances the marketing function’s ability to deliver real-time, personalized experiences to customers. By 2027, chatbots will become the primary customer service channel for roughly a quarter of organizations, according to Gartner, Inc.

our case studies

View All
Public Sector