Digital Solutions

Lenovo PCCW Solutions leads the way in driving digital innovations and bringing innovative solutions to our clients in accelerating their digital transformation. We also bring together insightful digital strategy, deep industry knowledge, and technology expertise to help our clients redefine, improve and build new customer experiences and digitalized business processes.

Robotic Process Automation (RPA) as a Service

Businesses can now intelligently optimize how work gets done across the organization through Robotic Process Automation (RPA) technology. With RPA, organizations can effectively automate repetitive processes and data-intensive tasks, enabling business users to focus on higher-value work and customer-focused initiatives.

RPA enables organizations of all sizes and all users with varying levels of automation experience, to automate business processes to achieve breakthrough results.

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Infinitum Visum

Infinitum Visum, an internet connected mirror with an interactive touch screen, pre-loaded with a suite of innovative applications for personal convenience, entertainment and improved productivity. Its built-in connectivity supports IoT smart devices for connected lifestyles, transforming the way customers access digital content be at home, retail shops or hospitality facilities, opening up a new frontier of convenience and customer experience.

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Value Proposition
  • Provide end-to-end solutions from software, hardware, integration services, big data analytics and seamless connectivity
  • An array of pre-defined packages of industry-specific applications are readily available for property, hospitality and retail industries
  • Offer software and hardware customization and user experience optimization tailored to meet different business needs
  • Achieve high Service Level Agreement with 24/7 support

Smart Glasses

Smart glasses enable hotel staff to streamline the guest check-in process. Guests will receive a QR code after confirming their bookings. By scanning the QR code during check-in, front desk staff can easily access their personal information and passport copies to verify guests’ identity.

  • Streamline guest check-in process and increase operational efficiency
  • Improve customer service and enhance customer experience

Geomagnetic Location-based Technology

Utilizing the earth’s geomagnetic field, through smartphone’s compass can precisely locate individuals inside any buildings. This enables businesses to track customers’ location in real-time, navigate them to their point of interests and drive sales with proximity marketing.

  • Low setup cost and minimal investment on hardware
  • Empower businesses to track location of customers in real-time and navigate them to their point of interests
  • Enable analysis of people flow and popular spots to maximize sales opportunities
  • Enable proximity marketing to drive sales

Digital Catalog

An interactive digital signature enables businesses to drive sales online and offline when customers browse products intuitively, allowing customers to get product information and make instant purchase by scanning the barcode directing to the ecommerce platforms.

  • Achieve Online-to-Offline commerce to drive sales
  • Enhance customer experience with seamless shopping experience
  • Enable 24X7 business operation to maximize profits


Lenovo PCCW Solutions offers end-to-end eCommerce services and solutions from online store setup, webstore management, warehouse logistics, delivery service, payment gateway, digital marketing and data analytics to in-store digital solutions.

Riding on Lenovo PCCW Solutions’ world-class Infinitum cloud platform, the eCommerce-as-a-Service is offered on subscription-based, which provides high flexibility, scalability and cost-effectiveness for retailers to cater for their business needs.

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  • Enable businesses to kick start online business quickly and cost-effectively
  • Gain comprehensive view of customer and product footage from in-store data
  • Turn customer data into valuable insights for smarter decisions

Solutions Highlights

Augmented reality (AR), virtual reality (VR), and mixed reality (MR) will be integral parts of creating immersive retail experiences. IDC has already forecasted worldwide spending on AR/VR to explode, increasing from just over USUS $12 billion in 2020 to US $72.8 billion in 2024.

The idaea of proximity, the physical location of a product with respect to the consumer, involves a new dimension previously untapped given the limits of technology until recent years. ‘Proximity marketing’ uses cellular technology to send marketing messages to mobile-device users who are in close vicinity to a business. Via a Wi-Fi or Bluetooth signal, proximity marketers can send content similar to a mobile application programme (app) that appears automatically on the mobile devices of consumers.

Retailers are tapping the value as 53% of consumers are willing to share their current location to receive more relevant advertising. 57% of consumers are more likely to engage with location-based advertising. 62% of consumers share local deals with friends and 63% of consumers feel a coupon is the most valuable form of mobile marketing. Targeted offers based upon proximity leads to higher conversion rates, which is the ultimate goal for brands.

Proximity marketing has tremendous revenue-producing potential, enabling retailers to deepen connection with consumers, encourage more loyalty and greatly improve the customer experience. Importantly, all of these factors combine to make Proximity marketing a very effective tool to generate higher ROI for businesses and advertisers.

Location based services accounted for US $36.35 billion in 2020, and is expected to reach US $318.64 billion in 2030, with the projected CAGR of 24.3% during the forecast period. Lenovo PCCW Solutions jointly developed Geomagnetic Location-based solutions with Hong Kong University of Science and Technology. We use the earth’s geomagnetic fields to enable the compass of smartphones to precisely locate individuals within indoor spaces. The set up is easy, requires no hardware installation, and is compatible with both iOS & Android devices.

With Geomagnetic Location-based solutions, Lenovo PCCW Solutions enables retailers to navigate its customers to the outlets they are searching and adopt proximity marketing to boost sales.

According to Kurt Salmon’s recent study, nearly 75% of surveyed retailers are currently implementing or piloting RFID, and more retailers are discovering the technology can offer worthy results, with 90% saying they were measuring return on investment by inventory accuracy with an average improvement of 25%.

While inventory visibility and accuracy can be a compelling benefit of RFID as more retailers expand their omni-channel capabilities, RFID can generate information that can be combined with other store-level data and provide insights in areas including demand forecasting, dynamic pricing and in-store marketing.

Blending digital with physical, ecommerce players and retailers can adopt innovative technologies to create a seamless O2O shopping experience.

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Retailers can leverage smart labels to maintain consistent pricing and product promotion responsively.

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Our integrated CRM solutions enable businesses to manage and track customer interactions holistically.

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Live chat is an effective tool to improve customer satisfaction and drive sales cost-effectively.

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Data Analytics