Building Seamless Connections and Thriving Communities in Singapore with Social Reporting App

PUBLIC SECTOR

Background

The client is a government agency that was established to improve coordination among various government bodies in Singapore. Their mandate aims to enhance the efficiency and effectiveness of municipal services by ensuring that issues reported by citizens are addressed promptly and accurately. They play a crucial role in maintaining public infrastructure and services, elevating quality of life for citizens across Singapore.

Challenges

As a global leader in e-governance, the Singapore Government proactively seeks innovative solutions to optimize its municipal services. The key challenge is bridging the gap between the citizens and key administrative functions through the adoption of digital technology.

With their existing infrastructure, citizens had to navigate through multiple channels to report different types of municipal issues, often leading to confusion and inefficiencies. Without a unified and streamlined process, various government agencies were responsible for different aspects of municipal services, creating barriers to inter-agency communication and collaboration.

Without a centralized system, it was challenging to allocate resources efficiently and prioritize issues based on urgency and impact. Additionally, the absence of a coordinated response system risked delays in addressing critical emergencies, potentially compromising public safety.

Solutions

To tackle these challenges, LPS was commissioned with the development of a custom app platform. The app serves as a one-stop portal for citizens to report municipal issues with the click of a button. Key features include a user-friendly interface for easy reporting, location-based system that allows users to report issues based on their location, and city-wide broadcasting of alerts in the event of emergencies.

Another key strength of the App is its ability to facilitate multi-agency collaboration. When a report is submitted, the app automatically routes it to the appropriate government agency responsible for addressing the issue. This ensures that the right agency receives the report promptly, reducing delays and improving response times.

The app also provides real-time updates to users on the status of their reports, fostering transparency and trust in the system. Finally, the app includes features for community engagement, allowing residents to provide feedback, share information, and stay informed about key local developments.

Value created

The app has significantly improved the efficiency and effectiveness of municipal issue resolution in Singapore. As of 2024, the app has attracted over 620,000 registered users and counting and has facilitated the reporting of 2.5 million annual cases to date. This has led to better public satisfaction, as citizens now have a reliable and efficient platform to report issues and receive timely updates. The streamlined reporting process and multi-agency collaboration have reduced response times, ensuring that issues are addressed promptly and accurately.

Enhanced community engagement is another major benefit of our solution. By providing a platform for feedback and information sharing, the app has strengthened the connection between citizens and the government. This increased engagement has fostered a sense of community and collaboration, contributing to the connectedness and wellbeing of everyone in Singapore.

The app has also streamlined government operations by providing a centralized system for managing municipal issues. It has saved 175 man-days monthly across government agencies and has halved issue resolution time since its launch in 2015. This has improved resource allocation and prioritization, ensuring that critical issues are addressed efficiently. The integration of emergency reporting and coordination features has further enhanced public safety, providing citizens with a reliable tool for reporting and receiving assistance during crises.

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Background

Challenges

Solutions

Value created

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