TRAVEL AND TRANSPORTATION

Background

The customer is a state-owned enterprise in the Guangdong-Hong Kong-Macao Greater Bay Area, with rail transit as its core business. Its operations span multiple sectors, including rail transit construction and operation, integrated station-city development, and related industry management. As the backbone of regional public transportation, the enterprise operates over 10 urban rail transit lines, with a daily passenger flow of millions. The customer consistently prioritizes technological innovation as a core driving force, striving to elevate the Greater Bay Area as a Smart Metro leader on the global stage.

Challenges

During its digital transformation, the customer faced operational management challenges due to a highly complex IT environment. Its infrastructure includes diverse cloud resources such as line clouds, network clouds, hub clouds, and enterprise management clouds. Additionally, it requires unified management of container platforms, virtualization environments, and video cloud systems, forming a hybrid IT architecture that spans domains, scales, and requires multi-party integration. The original decentralized management model created difficulties in unified resource management, led to fragmented operations processes, and fragmented monitoring capabilities, making it impossible to achieve a comprehensive  view and collaborative management of full-stack resources, thus hindering continuous improvement in operational efficiency and service quality.

Solutions

To address these challenges, LPS designed and deployed a comprehensive solution integrating a multi-cloud management platform and intelligent operations system. The solution seamlessly incorporates foundational services such as automation, system-wide monitoring, IT service management, configuration management database (CMDB), and access control management. Through the CMDB asset management platform, cross-domain IT assets are centrally managed, establishing full-stack monitoring capabilities from infrastructure to application services.


The platform adopts a RESTful  architecture design, providing standardized Open API interfaces and complete technical documentation to enable flexible system integration and data collaboration – including line clouds, container clusters, virtualization platforms, and video cloud management – effectively overcoming information silos. Additionally, the project features automated operations processes and standardized IT service management, with real-time visual dashboards showcasing operations data and business reports to intuitively support management decision-making.

Value created

As a model for centralized cloud operations management across domains, scales, and systems, the project has brought operational improvements and long-term value to the customer while setting new industry standards. By building a unified operations platform, full-stack IT resource control and intelligent operations could be realized. Automated workflows have reduced operational workloads by 50%, significantly improving efficiency and lowering resource costs. The unified monitoring system centered on business applications has further driven a paradigm shift from passive to proactive management. Standardized service procedures have also improved both service response times and business satisfaction. Overall, the system has strengthened the customer’s IT governance and data-driven decision-making abilities, laying a solid digital foundation to help achieve the national vision of “the Greater Bay Area on rails.”

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