PUBLIC SECTOR
Managed Services to Foster Research Excellence in Singapore
Company profile
The Agency for Science, Technology and Research (A*STAR) is a statutory board under the Singaporean Ministry of Trade and Industry, acting as a primary driver of scientific research and technological innovation in biomedical, scientific and engineering fields. The research entities under its umbrella comprise scientists, researchers, technical and commercialization staff, as well as other supporting members.
Challenges
A*STAR is a massive organization made up of a wide range of professional capacities in different expertise. In order to increase productivity, support change and risk management, improve end-user experience, and optimize operations, it sought to establish an IT service desk and onsite end-user device support. A practical and robust solution would be required in order to provide reliable service and achieve the client’s productivity goals.
Solutions
Lenovo PCCW Solutions’ (LPS) IT service desk and onsite end-user device support coverage creates a comprehensive and bespoke solution and service that stretches across the full length of the A*STAR organization.
Advancing beyond the collaborative relationship formed between LPS and A*STAR, the teams are able to better assist the undertakings of change and risk management in service delivery through knowledge transfer to optimize the organization’s operation capabilities and efficiencies. Leveraging LPS’ core competencies in scaling IT service management solutions across multiple domains, together with its vast expertise with proven technologies and experience in digital transformation, LPS is in a position to create a differentiated support experience in the workplace and help A*STAR build a high-performance IT operation, with better security and business continuity.
“Lenovo PCCW Solutions is a trusted partner. In my interactions I have found them to be knowledgeable and reliable, adopting industry best practices and working with us to elevate our operations with better efficiency and availability. Bringing them in as a core managed services and technical support partner has enabled us to be better positioned than before in supporting research and innovation, so as to benefit the economy and society.
Chris Chau
Chief Information Officer A*STAR
Value created
The implementation of LPS’ new auxiliary technologies has proven to be an invaluable asset in optimizing and streamlining A*STAR’s operations. Our comprehensive IT service desk and end-user support coverage extends to all of A*STAR’s institutes and employees until May 2026. By leveraging LPS’ core competencies, we have paved the way for a high-performing and efficient IT service operation, empowering A*STAR to drive the development of emerging technologies and to enhance the public sector’s scientific capabilities for research excellence.
