Solutions
By using the latest IT technology and Customer Relationship Management (CRM) solutions, the call centre provides a centralised and coordinated point of contact. The system is designed to improve responsiveness and reduce overlapping of work for environmental and cleanliness issues among departments.
Under the agreement, PCCW Solutions designed and set up the government's integrated call centre. It also provides consultancy services on creating an information database to help operators answer enquiries, as well as design the workflow and logistical support between the call centre and related government departments.